Privacy Policy

Last updated: 19 June 2025

This privacy policy explains how Pilates with Louise (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website at https://www.pilateswithlouise.net. We are committed to protecting your privacy and handling your information in accordance with the UK GDPR and EU GDPR.

1. What information we collect

When you visit our website, create an account, book classes, subscribe to our services, or contact us, we may collect:

Your name
Your email address
Your phone number (if provided)
Your billing and payment information (e.g., for subscriptions)
Any information you provide in communications with us
Your usage data (e.g., pages viewed, IP address, browser details, device information)
Your marketing preferences (if you sign up for our newsletter or offers)

2. How we collect your data

We collect information when you:

Fill in forms on our website (such as registration or subscription forms)
Book a class or purchase a subscription
Contact us by email or through the website
Use our website, through cookies and similar tracking technologies

3. How we use your data

We use your personal data to:

Provide and manage your subscription and bookings
Process your payments
Send you service updates or important account information
Respond to your enquiries and customer service requests
Send you marketing emails or newsletters if you have opted in (you can unsubscribe at any time)
Improve our website, services, and user experience
Comply with our legal and regulatory obligations

4. Legal basis for processing

We process your data to fulfill our contract with you (such as providing your subscription), to comply with legal obligations (such as tax records), or based on your consent (such as marketing emails).

5. Cookies

We use cookies and similar technologies to operate our website, analyze site usage, and personalize content. You can set your browser to refuse all or some cookies, but this may affect your user experience.

6. Sharing your data

We do not sell your personal data. We may share your data with trusted third parties who help us provide our services, such as payment processors, website hosting providers, email newsletter platforms, or analytics providers. All third parties are required to keep your information secure and to use it only for the purposes we specify.

If your data is transferred outside the UK or EEA (for example, to US-based service providers), we ensure appropriate safeguards are in place.

7. How we keep your data safe

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Access to your data is restricted to only those who need it to provide our services.

8. How long we keep your data

We keep your personal information only as long as necessary for the purposes outlined in this policy, such as maintaining your account, managing subscriptions, and complying with legal obligations (such as record-keeping for tax).

9. Your rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data (in some cases)
Object to or restrict how we process your data
Withdraw your consent at any time (for example, unsubscribe from marketing)
Lodge a complaint with your local data protection authority (for UK residents, this is the Information Commissioner’s Office)

To exercise these rights, please contact us at info@pilateswithlouise.net.

10. Children’s privacy

Our services are not intended for children under 13, and we do not knowingly collect data from children under this age.

11. Updates to this policy

We may update this privacy policy from time to time. The latest version will always be posted on our website with the date of the last update.

If you have any questions or concerns about this privacy policy or your data, please contact:

Pilates with Louise
Email: info@pilateswithlouise.net
Website: https://www.pilateswithlouise.net

PILATES

LOUISE

Privacy Policy